Privacy Policy

Depending on the features you use, we may process:

• Account information: such as your email address, account identifier, and login security information.
• Subscription and transaction information: such as subscription type, order status, amount, currency, and payment result. Complete payment credentials are generally handled by payment service providers.
• Device and diagnostic information: such as operating system, app version, device type, error reports, connection status, and security-event information used to provide, maintain, and protect the services.
• Contact information: when you contact support, we process the email address, issue description, and attachments that you choose to provide.
• Website technical information: such as necessary cookies, browser information, and security logs used to operate the website, prevent abuse, and troubleshoot issues.

We do not process information for the purpose of recording, selling, or analyzing the specific websites you visit, the content of your VPN traffic, or the content of your communications. We also do not use the VPN service as an advertising-profiling tool.

For account security, service operation, fraud prevention, troubleshooting, or legal compliance, we may process necessary technical information. This does not mean absolute anonymity or that no technical records are ever kept; rely on the scope described in this Policy and the actual features of the service.

• Create and maintain accounts and provide the VPN service you request.
• Process subscriptions, provide customer support, send service notices, and perform security verification.
• Detect fraud, abuse, malicious attacks, and violations of our policies.
• Diagnose issues and improve stability, compatibility, and security.
• Comply with applicable laws, court orders, and lawful requests from competent authorities.

Where required by applicable law, we process information based on contract performance, legal obligations, consent, or legitimate interests.

We may provide information necessary to perform a task to service providers that support hosting, customer service, payments, email, analytics, security, or technical operations, and require them to process information in accordance with applicable law.

We may also disclose necessary information in connection with a merger, acquisition, asset transfer, restructuring, legal requirement, protection of users or the public, fraud investigation, or enforcement of our rights.

Information may be processed outside Singapore. For cross-border transfers, we will use contractual, technical, or organizational safeguards required by applicable law.

We may use necessary cookies to operate the website, maintain security state, and improve the experience. If we later use non-essential analytics or marketing cookies, we will provide the choices required by applicable law and explain their purposes.

The website may link to third-party websites, app stores, payment services, or social platforms. Those third parties have their own privacy policies and practices, which we do not control. Read their policies before submitting information.

We retain information only for as long as needed to provide the services, perform a contract, resolve disputes, enforce policies, or meet legal and security requirements. When the applicable period ends, we delete, anonymize, or securely isolate the information unless the law requires continued retention.

We use reasonable technical and organizational measures to protect information, but no internet transmission or storage method is completely secure. If a security incident occurs, we will assess it under applicable law and take remedial and notification measures when required. You should also use a unique password, keep your devices updated, and protect your account credentials.

Depending on the law where you live, you may have the right to access, correct, delete, restrict, or object to the processing of personal information; request data portability; withdraw consent; or complain to a relevant data protection authority. These rights may be subject to identity verification, legal exceptions, and our retention obligations.

Submit requests to support@getsilkway.com. We may require reasonable identity verification to protect your account and other people's information, and we will respond within the period required by applicable law.

The services are intended for users who can lawfully accept this Policy. We do not knowingly collect personal information from children below the age set by applicable law. If you believe a child has submitted information to us, contact customer support.

We may update this Policy and publish the latest version and effective date on this page. If a change materially affects your rights, we will provide notice by reasonable means where practicable.

For privacy questions, data requests, or security concerns, contact support@getsilkway.com.